Shipping Policy - Studio Figura

Where We Ship

Within the U.S.

We ship across the 48 contiguous states.

Outside the Lower 48

For shipping quotes to Alaska, Hawaii, Puerto Rico, military addresses, or international destinations, please contact us:

📩 support@apexrebound.com

We are always working to expand our reach — check back for updates.

Shipping Costs

Domestic Orders

Flat rate: $800
Flat-rate shipping may apply to certain devices — see checkout for details.
Shipping to Alaska, Hawaii, or Puerto Rico? Contact us for a quote.

International Orders

Flat international rate: $800
The buyer is responsible for customs, duties, and taxes.
These fees are not included at checkout.

No Hidden Charges

All costs are calculated and displayed before you place your order.

Order Processing

Processing Time: 1–3 business days (Monday–Friday)
Cut-Off Time: Orders placed before 12:00 PM CST are processed the same day.
Weekends & Holidays: Orders placed on weekends or holidays ship the next business day.

Estimated Delivery Times

U.S. Orders – Devices

All devices are available on a pre-order basis.
Production time: 10–12 weeks
Shipping: approximately 40 days, door to door

U.S. Orders – Accessories

Shipping: 10–14 days, door to door
Flat rate shipping: $20

International Orders

Note: Delivery times may vary due to weather, carrier delays, or customs processing.

Shipping Carriers & Tracking

Carriers We Use

U.S.: USPS, UPS, FedEx
International: International shipping carriers

Tracking

Once your order ships, you will receive a tracking number by email. Use it to monitor your delivery status.

Insurance

All shipments are insured. If you experience an issue with your delivery, please contact us right away.

Delivery Issues

Delayed or Missing Deliveries

Check your tracking information first.
Verify your shipping address is correct.
Still need help? Email us at support@apexrebound.com.

Lost Packages

Damaged Packages

Take photos of the damage immediately.
Contact us within 3 days of delivery.
We will arrange a replacement or issue a refund.

Missing Items

If anything is missing from your order:

Email us within 3 days of delivery.
Include your order number and the name of the missing item.
We will send the missing item or issue a refund.

Returns & Refunds

Return Window: 30 days from delivery
Condition: Items must be unused, undamaged, and in original packaging. Some items (such as custom or personal care products) may not be eligible for return.
Return Shipping Costs: The customer covers return shipping if returning due to a change of mind. We cover return shipping if the item is defective or incorrect.
Refund Timeline: Refunds are processed within 14 days of receiving the returned item and returned to your original payment method.

Incorrect Address

Please double-check your shipping information before placing your order. We are not responsible for deliveries sent to an incorrect address provided at checkout.

If your package is returned to us due to an address error, we will notify you by email. Reshipping costs will be the responsibility of the customer.