Return & Refund Policy
Non-Returnable Items
The following items are not eligible for return:
- Large equipment, including Roll Shapers and other machines
- Custom-built or made-to-order products
Warranty Coverage: Non-returnable items are still covered by the manufacturer's warranty. If any parts are defective, they will be repaired or replaced under the applicable warranty terms.
Freight-Shipped Items: Products shipped via freight are fully insured. If an item is damaged during shipping, contact us and we will arrange a replacement at no cost to you in accordance with our shipping policy.
How to Return Eligible Products
To qualify for a return, the following conditions must be met:
- Return request must be submitted within 30 days of delivery
- Product must be unused, in original condition, with all original packaging and accessories included
- The customer is responsible for return shipping costs unless the product is defective or damaged
If these conditions are not met, the return will not be accepted.
Return Fees & Details
- A 20% restocking fee applies to all approved returns
- A 3% processing fee applies to all credit card refunds
- We recommend using a trackable shipping service or purchasing shipping insurance for your return. We are not responsible for lost or untracked return shipments.
Order Cancellations
Because most orders ship directly from the manufacturer, we begin processing them promptly after placement.
- Within 3 hours of ordering: Contact us immediately. If the order has not yet shipped, we will issue a full refund minus a 3% processing fee.
- After shipment: You may refuse delivery or return the item if it qualifies under our return policy. Return shipping costs, restocking fee, and processing fee will apply.
Refund Process
Refunds are issued after your return has been received and inspected at our warehouse. You will receive an email confirmation once your refund has been processed.
For questions, contact us at support@apexrebound.com.
