MedEq Fitness Return & Refund Policy

Effective Date: March 29, 2025

1. Scope and Intent

This Return and Refund Policy applies to all MedEq Fitness products purchased through apexrebound.com.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@apexrebound.com
Phone: 707-200-7029
Address: 1401 21st Street STE R, Sacramento, CA 95811
Hours: Monday–Friday, 9 AM – 5 PM EST

3. Return Eligibility

Customers in the United States may return a product within 14 days of receipt, subject to the conditions outlined below.

3.1 Conditions for Return

Unused and Undamaged: The item must be unused, undamaged, and in the same condition as received.
Original Packaging: The item must be in its original packaging with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.

3.2 Custom Orders

All hyperbaric chambers are considered custom orders. Due to manufacturing lead times and the made-to-order nature of these devices, they are not eligible for return or refund. For damage or defects upon arrival, please refer to Section 6.2.

4. Return Process

4.1 Initiating a Return

To initiate a return, contact Customer Service at support@apexrebound.com or call 707-200-7029 within 7 days of receiving your order. Please provide your order number and reason for the return. We will review your request and provide return instructions along with a Return Merchandise Authorization (RMA) number and prepaid shipping label if applicable.

4.2 Preparing Your Return

Securely pack the item in its original packaging.
Include all accessories, manuals, and any free gifts received.
Include the return authorization form and any required supporting documents or images.
Affix the provided return shipping label to the outside of the package.

4.3 Shipping the Return

Use UPS, FedEx, or an LTL freight service. Ship the package within 7 days of receiving the return authorization using a trackable shipping method.

5. Return Shipping Costs

All return shipping costs are the responsibility of the customer unless the return is due to an incorrect or defective item.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Returns must be reviewed and approved. If approved, a refund will be issued to the original payment method, less a 35% restocking fee.

6.2 Defective or Damaged Items

Hyperbaric chambers: We will arrange on-site repair to restore the unit to working order.
All other equipment (Pilates reformers, rowers, cold plunge, saunas, massage chairs): Repaired or replaced at our discretion.

6.3 Incorrect Product Received

Contact us immediately upon receipt. We will arrange return shipping at our expense and ensure you receive the correct product.

6.4 Product Never Arrived

Contact us if your product does not arrive within the estimated delivery window. We will investigate with the carrier and, if the product is confirmed lost, offer a full refund or replacement.

6.5 Order Cancellation

Custom orders (including all hyperbaric chambers) cannot be cancelled once finalized with the manufacturer. For non-custom orders, cancellations are accepted for a full refund if manufacturing has not begun. If production is already underway, please follow the standard return process after receiving the product.

7. Non-Returnable Items

The following items are not eligible for return or refund:

Custom or personalized products, including all hyperbaric chambers
Perishable goods
Intimate or sanitary goods (unless unopened and unused)
Gift cards and downloadable software

8. Refunds

8.1 Refund Conditions

Refunds are issued after we receive and inspect the returned item. You will be notified by email of the approval or rejection of your refund.

8.2 Refund Processing

Approved refunds are processed to the original payment method within 7 business days. Please allow additional time for your bank or card issuer to post the credit.

8.3 Partial Refunds

Partial refunds may be granted for items not in original condition, damaged, or missing parts for reasons not due to our error, or for items returned more than 30 days after delivery.

9. Exchanges

We replace items that are defective, damaged, or incorrect. To request an exchange, contact us at support@apexrebound.com. Shipping costs for incorrect items are covered by us. For exchanges due to change of mind, the customer is responsible for all shipping costs.

10. Timelines Summary

Return window: Report and ship within 30 days of receiving the product.
Return processing: Refund processed within 7 business days of receiving and inspecting the item.
Refund posting: Allow up to 7 business days for the refund to appear in your account.