Contact Us






Contact

How Can We Help?


Questions about cold plunges, saunas, red light panels, or your order? Owned and operated by Apex Rebound, our team is ready to assist.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel


Email

support@apexrebound.com
Replies within 24 hours

Phone

(707) 200 7029
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long does shipping take for my order?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the order date. Every shipment includes tracking so you can follow your delivery in real time.

Is shipping really free on all orders?

We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on your destination and package size. For full details, please visit our Shipping Policy page.

What is your return policy?

We want you to be completely satisfied with your purchase. If something is not the right fit, please review our Returns & Exchanges policy on our website for eligibility windows, condition requirements, and how to initiate a return. Our support team is also happy to walk you through the process.

Can I exchange my product for a different model?

Exchanges are handled on a case-by-case basis depending on the product category and condition. Please contact us with your order number and the item you would like to exchange, and we will do our best to accommodate your request. Our team will respond within one business day with next steps.

How do I choose between a cold plunge and a sauna?

Cold plunges and saunas serve different purposes and can complement each other well. Cold plunges are designed for cold water immersion, while saunas provide dry or infrared heat. If you are unsure which product suits your space and routine, send us a message with your goals and available area, and we will help you narrow down the best option.

What should I know about red light therapy panels and PEMF mats?

Our red light therapy panels use specific wavelength ranges, and our PEMF mats are designed with particular intensity settings. Each product page includes detailed specifications like panel size, wavelength output, and mat dimensions. If you need help comparing models or understanding which specs matter most for your setup, our team is happy to guide you.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For


Fast Response

Every message is read by a real person on our Sacramento-based team within one business day.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Thoughtfully Curated

Each product in our lineup is selected for build quality, specifications, and long-term durability.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every package.